RETURNS & REFUNDS
Items purchased at full price or at a discounted price may be returned within 30 days of receipt without the need to provide a reason.
Unfortunately, we cannot accept returns after this period.
Refunds will be processed within 7 days of receiving and inspecting the returned item and will be issued to the original payment method.
Return postage costs are the responsibility of the customer.
Our Terms & Conditions apply.
RETURNS
If you change your mind after receiving your order, you may return the item to us within 30 days of the delivery date.
Unfortunately, returns cannot be accepted after this period.
Before returning your order, please contact us at info@avellory.com. We will provide you with the correct return address and return instructions.
Returned items must be unworn and unused, with all original tags still attached, and must be returned in their original packaging.
Return postage costs are the responsibility of the customer.
For hygiene reasons, underwear, socks, boxer shorts, swimwear and padded products cannot be returned.
We do not charge any restocking fees.
Email: info@avellory.com
REFUNDS
Once we have received and inspected your return, we will process your refund within 7 days using the original payment method.
A refund will only be issued if the returned items are unused, all original tags remain attached and the items are returned in their original packaging.
Once your refund has been processed, it may take a few additional working days for the funds to appear in your account, depending on your bank or payment provider.
If you have any questions about your return or the status of your refund, please contact our customer service team at info@avellory.com. We will be happy to assist you.
STORE CREDIT / EXCHANGES
If you are not satisfied with your purchase, you may choose to receive store credit for our Avellory online store instead of a refund.
Conditions
The item must be unworn, unused and in its original condition.
The return must include the original packaging and all original tags.
You must contact us within 30 days of receiving your order.
Once we have successfully inspected your return, you may choose to receive store credit equal to the value of the returned items.
The store credit can be used towards future purchases from the Avellory online store.
If you choose store credit, the value of the returned items will be issued as credit for our online store rather than refunded to the original payment method.
Customers may choose between a refund to the original payment method or optional store credit for our online store.
DAMAGED OR INCORRECT ORDERS
If an item arrives damaged or you receive an incorrect item, please contact our customer service team as soon as possible.
Please provide your order number and include a photograph showing the issue.
Once we have reviewed your request, we will arrange an exchange or replacement where appropriate.
CANCELLING AN ORDER
You may cancel your order provided that it has not yet been processed or dispatched.
If you wish to cancel your order, please contact us by email as soon as possible at info@avellory.com.
We will review your request and, where possible, attempt to cancel your order before it is processed or dispatched.
CONTACT
Avellory
Website: www.avellory.com
Email: info@avellory.com