DELIVERY POLICY
This Delivery Policy applies to all orders placed through www.avellory.com.
Company Details
Avellory
Operated by: Viral Promotion GmbH
Rapperswilerstrasse 68a
8630 Rüti ZH
Switzerland
UID: CHE-470.360.167
CH-ID: CH-020-4078947-6
Delivery Countries
We currently deliver exclusively within the United Kingdom.
Delivery Charges
We offer free delivery on all orders within the United Kingdom.
There are no hidden delivery charges or additional fees.
All relevant delivery information will be clearly displayed at checkout before you complete your order.
Delivery Times
Orders are normally delivered within 6–9 working days.
The estimated delivery time consists of:
Processing time: 1–2 working days
Shipping and delivery: 5–7 working days
Total estimated delivery time: 6–9 working days
Please note that the delivery times shown are estimates. Delays may occasionally occur due to circumstances beyond our control.
Orders placed before our daily order cut-off time will normally begin processing on the same working day.
Orders are processed within 1–2 working days after payment has been received.
Delivery Details
Once your order has been processed, it will be handed over to the relevant carrier for delivery.
The estimated shipping and delivery time is 5–7 working days, following the processing period of 1–2 working days.
This means that the total estimated delivery time from the date your order and payment are received is 6–9 working days.
These delivery times are estimates and cannot be guaranteed.
In certain circumstances, delivery may be delayed due to factors beyond our control.
Dispatch and Tracking
Once your order has been dispatched, you will receive a dispatch confirmation email containing the available tracking information.
You can use the tracking number provided to follow the status and progress of your delivery.
Delivery Delays
We do our best to ensure that all orders are delivered within the stated 6–9 working day timeframe.
However, delays may occur due to circumstances beyond our control, including:
- Adverse weather conditions
- Bank holidays and public holidays
- Carrier delays
- Delivery difficulties
- Transport disruptions
- Other unforeseen circumstances
If your order has not arrived within 3 working days after the maximum estimated delivery date, please contact our customer service team so that we can check the status of your delivery.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact our customer service team as soon as possible.
Please provide:
- Your order number
- A photograph of the damaged or incorrect item
- A brief description of the issue
Once we have reviewed your request, we will determine an appropriate solution and, where applicable, arrange an exchange or replacement.
Cancelling an Order
You may request to cancel your order provided that it has not yet been processed or dispatched.
Please contact our customer service team as soon as possible after placing your order.
We will review your request and, where possible, attempt to cancel your order before processing or dispatch begins.
Once an order has been processed or dispatched, it may no longer be possible to cancel it.
Order Processing
Orders are normally processed within 1–2 working days after payment has been received.
Once processed, your order will be dispatched and the estimated 5–7 working day shipping and delivery period will begin.
The total estimated delivery time is 6–9 working days.
Once your order has been dispatched, you will receive a dispatch confirmation email containing the available tracking information.
Exceptional Delays
In exceptional circumstances, delivery may take longer than the estimated 6–9 working days. Possible reasons include:
- Events beyond our reasonable control
- Delivery difficulties
- Carrier disruptions
- Extreme weather conditions
- Bank holidays and public holidays
- Transport delays
- Other unforeseen circumstances
If your order is subject to a significant delay, we will endeavour to notify you by email.
Damage in Transit
If your order arrives damaged or an incorrect item has been delivered, please contact our customer service team as soon as possible.
Please provide:
- Your order number
- A photograph showing the issue
- A brief description of the damage or incorrect delivery
Once we have reviewed your request, we will arrange an exchange or replacement where appropriate.
Returns and Return Postage
Returns are accepted within 30 days of receiving your order, subject to the conditions set out in our Returns & Exchanges Policy.
Returned items must:
- be unworn and unused
- have all original tags attached
- be returned in their original packaging
Return postage costs are the responsibility of the customer.
We do not charge any restocking fees.
Full information about returns, refunds, exchanges and store credit can be found in our Returns & Exchanges Policy.
Refunds
Once we have received and inspected your return, we will process your refund within 7 days using the original payment method.
A refund will only be issued if the returned items meet the conditions set out in our Returns & Exchanges Policy. This includes ensuring that the items are unused and unworn, have all original tags attached and are returned in their original packaging.
Once your refund has been processed, it may take a few additional working days for the funds to appear in your account, depending on your bank or payment provider.
If you have any questions about your return or the status of your refund, our customer service team will be happy to assist you.
Contact Us About Delivery
If you have any questions about shipping, delivery or your order, please contact our customer service team.
Email: info@avellory.com
Telephone: +41 44 505 37 24
We will be happy to assist you with any questions regarding your order or delivery.